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Privacy Policy

Effective Date: February 27, 2026

Last Updated: February 27, 2026


At Paavai, we are committed to protecting the privacy and security of our Canadian customers. This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and outlines how we handle your personal information.

1. Accountability

Paavai is responsible for the personal information under its control. We have designated a Privacy Officer to ensure our compliance with PIPEDA. Any inquiries regarding our data practices can be directed to the contact information at the bottom of this policy.

2. Identifying Purposes

We collect personal information only for the following purposes:

  • Order Fulfillment: To process payments, verify identity, and ship jewelry to your Canadian address.
  • Customer Support: To respond to inquiries and manage returns or repairs.
  • Marketing: With your express consent, to send updates about new collections or promotions.
  • Security: To protect against fraud and unauthorized transactions.

3. Consent

We will only collect, use, or disclose your personal information with your knowledge and consent.

  • Implied Consent: When you provide information to complete a transaction (e.g., shipping address), we assume consent for that specific purpose.
  • Express Consent: For marketing emails or newsletters, we will ask for your explicit "opt-in." You may withdraw your consent at any time by clicking "Unsubscribe" or contacting us directly.

4. Limiting Collection

We limit the collection of personal information to that which is necessary for the purposes identified. We do not collect information indiscriminately.

5. Limiting Use, Disclosure, and Retention

  • Use & Disclosure: We do not sell or rent customer lists. Your information is only shared with third-party service providers (like Canada Post or payment processors) to the extent necessary to provide our services.
  • Retention: We retain your personal information only as long as necessary to fulfill the identified purposes or as required by Canadian tax and legal regulations (typically 7 years for financial records).

6. Accuracy

We strive to keep your personal information as accurate and up-to-date as possible. If your contact or shipping information changes, please notify us so we can update our records.

7. Safeguards (Security)

We protect personal information with security safeguards appropriate to the sensitivity of the data.

  • We use SSL (Secure Sockets Layer) encryption for all online transactions.
  • Access to personal data is restricted to employees or contractors who need the information to perform their duties.

8. Openness

This policy is our commitment to transparency. We make information about our data management policies and practices readily available to our customers.

9. Individual Access

Upon request, you have the right to be informed of the existence, use, and disclosure of your personal information. You may challenge the accuracy of the data and have it amended as appropriate. We will respond to all access requests within 30 days.

10. Challenging Compliance

If you have concerns about our compliance with PIPEDA, please contact our Privacy Officer. If we cannot resolve your concern, you have the right to contact the Office of the Privacy Commissioner of Canada.

Contact Information

To exercise your rights or ask questions, please contact:

Mailing Address: info@paavaijewels.ca